Refund & Return Policy
At KYNROS, every piece is made with purpose and produced after your order is placed. We want your order to arrive as expected, and we’re here to help if something goes wrong.
Made-to-Order Items
Because our products are made to order, we generally do not accept returns or exchanges for a change of mind or when the size, color, or design delivered matches your order.
Please review the product details and size guide carefully before placing your order. If you need help choosing a size, contact us at hello@kynros.com before ordering.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, has a manufacturing or printing defect, or is different from what you ordered, contact us at hello@kynros.com. We recommend contacting us within 21 calendar days of delivery so we can investigate promptly and, where applicable, submit a claim to our production partner.
Please include:
- Your order number.
- A brief description of the issue.
- Clear photos of the item and the issue, if available. If you received an incorrect size, a photo of the size label may be helpful.
We will review the issue and provide an appropriate solution at no additional cost. For an eligible damaged, defective, or incorrect item, the solution may be a replacement or a refund for the affected item, including any shipping charge paid for that item where applicable.
The 21-day period is a recommendation, not an absolute deadline for your legal rights. Please contact us even if more than 21 days have passed or you cannot provide photos. Nothing in this policy limits rights or remedies available under applicable law.
Returning an Item
Please contact us before sending an item back. We will provide instructions if a return is necessary. For an eligible damaged, defective, or incorrect item, KYNROS will cover any return shipping that we require.
Sale and Limited-Edition Items
Sale and limited-edition items are generally final sale for change-of-mind or sizing preferences. This does not affect claims involving damaged, defective, or incorrect items, or your rights under applicable law.
Refund Processing
Approved refunds will be sent to the original payment method. The time required for a refund to appear depends on your bank or payment provider. If you have not received a confirmed refund, contact us at hello@kynros.com.
Contact
Email: hello@kynros.com
Website: kynros.com
This policy is subject to applicable consumer protection laws. Changes to this policy will not reduce rights or commitments applicable to orders already placed.
